FAQ — All the answers to succeed with your custom labels

Need help creating, ordering, or sticking your custom labels? Find the answers to the most frequently asked questions about customization, files, delivery, payment, and support here.

Customization of your labels

Some elements do not appear on the preview (hidden text/images). What to do?

If multiple elements occupy the same area, the stacking order applies. In the toolbar (on the left), reorder the layers: the element at the top of the list appears in front of the others. Tip: rename your layers for easier navigation.

What shapes and sizes of labels do you offer?

Round, oval, square, rectangular, heart, shield, collar, warranty band, etc. Browse our ready-to-customize templates: all shapes of labels. Need a custom cut? It's possible: custom cutting.

Files & images

I can't insert my photo. What are the constraints?

Check these points:

• Accepted formats: .jpg/.jpeg (and .png in some templates).
• File name: without accents, without spaces, in lowercase (e.g., my-image.jpg).
• Weight: ≤ 20 MB. Dimensions: ≤ 5000 × 5000 px.

For a clear result, aim for ~300 dpi at the print size (width in mm ÷ 25.4 × 300 = pixels).
Still blocked? Send us your visual: our graphic designers will integrate it for you for free (within ~2 working hours).

I already have my design. Can you print it as is?

Yes. Choose the appropriate format and then click Add an image → Upload from your computer. Recommended files: PNG or JPG. Frame the visual across the entire surface. Need a preflight check (bleeds, margins, colorimetry)? See Creation & preflight support.

Materials & resistance

Is the paper self-adhesive? What surfaces does it adhere to?

Yes, our self-adhesive labels adhere to glass, plastic, metal, cardboard, and paper on clean and dry surfaces.

Do they resist moisture and the refrigerator?

Our labels are printed on paper or PP media with laser LED technology: they resist moisture and can be placed in the refrigerator. For prolonged immersion (ice bucket), we recommend using Cotton paper (WS treated glue) or white/transparent polyester support.

Placement & adhesion

How to stick my label properly?

1. Remove the old label: soak the bottle in cold water for 1–2 hours, then remove the residues (back of a knife).
2. Clean and dry the surface.
3. Place the label about ~1 cm from the bottom, stick from the center outwards to eliminate bubbles.
4. Apply at room temperature for better adhesion.

Tip: for long formats (bands), have two people work together for perfect alignment.

Order & payment

What payment methods are accepted?

Credit card (Visa/Mastercard) via Stripe, PayPal, bank transfer, check. Apple Pay / Google Pay / Klarna may be offered depending on availability.

Where can I find my invoice? Can I modify my order?

The invoice is available in My client area. Changes are possible before printing: contact us as soon as possible. Customized products generally cannot be returned (except for manufacturing defects).

I only want to receive the label in HD via email. Is that possible?

Yes. In the editor, when adding to the cart, select “Send by email, without printing”. You will immediately receive a high-definition PDF ready to print at home.

Delivery & deadlines

Which carriers and deadlines?

We ship with La Poste, Colissimo, and Chronopost. We offer 3 processing modes depending on your urgency: Economical 10 to 14 working days, Standard 4 to 6 working days, and Chrono 2 to 3 working days. More details here: Deliveries page.

Help & support

I can't create what I want. Can you help me?

Of course! Our team can make adjustments or create a custom design. Use the contact form (attach your photos/logos) or call us at 0970 444 210. You can also check our page Creation & preflight support.

Do you offer samples?

Yes, request your sample to test our materials and finishes before ordering. Samples will be refunded during your second order.

Is there a question that remains unanswered?

Write to us via the form or call 0970 444 210 (Mon–Fri: 9 am–7 pm).

Contact assistance