Information about our deliveries
When will I receive my personalized labels?
All our custom labels are carefully prepared and packaged to be shipped protected and as quickly as possible. Please note that we distinguish 2 steps to estimate shipping times: printing and delivery.
We offer 4 modes of expedition adapted according to the urgency:
In France — Monaco — Corsica — DOM-TOM
The deadlines below are calculated in working days, at our opening hours.
- Standard shipping — free from 50€
Your labels are printed within 4 days and are sent by post in Priority Letter with tracking; a delay of 3 days is generally noted.
You will receive your labels within 7 days on average. • - Fast shipping
Your labels are printed within 3 days and are shipped by Colissimo Suivi; a period of 2 days is guaranteed by the Post Office.
You will receive your labels within 5 days. • - Priority shipping
Your labels are printed within 24 hours and are shipped by Colissimo Suivi; a period of 2 days is guaranteed by the Post Office.
You will receive your labels within 3 days. • - Chrono shipping
Your labels are printed and shipped the same day by Chronopost, if your order is made before 12am.
You will receive your labels the next day, except Saturdays. •
Internationally
The deadlines below are calculated in working days, at our opening hours.
- Standard shipping — free from 50€
Your labels are printed within 4 days and are sent by post in Priority Letter with tracking; a delay of 10 days is generally noted.
You will receive your labels within 14 days on average. • - Fast shipping
Your labels are printed within 3 days and are shipped by Colissimo suivi; an indicative timeframe of 3 days to 10 days.
You will receive your labels within 6 to 13 days. • - Priority shippping
Your labels are printed within 24 hours and are shipped by Colissimo Suivi; an indicative timeframe of 3 days to 10 days.
You will receive your labels within 4 to 10 days. • - Chrono shipping
Your labels are printed and shipped the same day by Chronopost, if your order is made before 12h, a delay of 2 to 4 days is found for the European countries.
You will receive your tags within 2-4 days for Europe. •
For the rest of the world please read this page.
For priority and chrono shipments, if a delay or loss beyond our control is found, please file a request to your post office with the tracking number associated with your order and contact our customer service who will also open a file.
In case of delay related to the services of the Post office, votre-etiquette.com would not be held responsible and no refund can be made.
In the event of loss or theft confirmed by the Post Office, we will refund the order by a credit on your next order or we will return the labels at no extra charge.
In the event of loss or theft confirmed by the Post Office, we will refund the order by a credit on your next order or we will return the labels at no extra charge.
Attention for Switzerland if a customs tax is requested, it will be exclusively the responsibility of the buyer. No refund request will be accepted, please inquire before ordering.
Attention for chrono consignments: as stipulated in the general conditions of Chronopost, any claim for delay must be made maximum 48 hours after the shipping, otherwise no refund can be requested.